Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our goods that are tested and proven and want customers to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers fairly and respectfully that they, in turn, are fair and polite with us.

CUSTOMS TAX: Customers are fully responsible and required to pay for any of customs-related issues, such as Customs Taxes, Import Taxes, Value added Taxes, Administration fees, and so on.
Since customs regulations differ from country to country, customers should reach out to their local customs office for detailed information to prevent potential issues.

CUSTOMS REFUSAL: We are not responsible for packages rejected by customs for any reason, including refusal to pay taxes, prohibited items, or other customs-related issues. If a refused package is returned to SKIN1004, we will not reship it unless the customer pays for the shipping costs again. For these cases, SKIN1004 will not provide any refunds or replacements for customs-related issues.

QUALITY CONCERNS: If you believe that you have received a product that exhibits defects, damage, or is incorrect, we kindly request you to contact us at hello@skin1004korea.com. In your email, please include your order number and attach a well-defined photograph or video depicting the issue with the merchandise. We request that you do so within a 7-day timeframe from the date of receiving your package. Your prompt communication will enable us to address and rectify the situation promptly.

LOST PACKAGES: If your product has been lost or mishandled by the courier we will arrange for a replacement package to be sent to you as soon as possible. Please first of all contact the courier through your tracking information as they may be able to locate it for you or provide proof of delivery. Once you have confirmation from the courier that the package was misdelivered please contact our support team.

EXCHANGES:  We don't conduct exchanges. If in the event a product is damaged or incorrect a complimentary replacement set or credit voucher for the value of the product will be issued.

RETURNS: Due to sanitary purposes, skin1004 goods are non-returnable. If you ordered the wrong item, cancellation is not  possible. Please double check your order before placing.